Plex users report blank or gray screen on Mac units after v.1.44.0 update
Plex is one of the few media streaming services that allows users to play digital content from one machine to another. Over the years, the developers have added several new features to the app.
Users can opt for the free service that lets them stream content from their personal library or Plex’s paid service and access content from MGM, Lionsgate, and Warner Bros, among others.
But lately, issues like interrupted fast forward and rewind feature and Plex Media server crash after v188.8.131.5215 update prevent many people from using the app.
Adding to the woes, Plex users who have updated the app to v1.44.0 on their Mac say they see a gray or blank screen and there is nothing they can do.
Some have already tried reinstalling the app, but that doesn’t help either. Many are confused and wonder if the developers are testing the app before releasing the update.
Here are some reports from Plex users who are stuck on gray or blank screen on their Mac after v1.44.0 update.
After auto-upgrading to the latest version of Plex Player for Mac, after launch, I get stuck on a gray screen with no ability to do anything (see attached screenshot) after the Plex logo appears. I tested on a secondary machine running the same build and didn’t have the same issue. The only difference between the two is that “Connect automatically” has been checked (set to yes/true) on the computer having the problem – my gut tells me it has something to do with it, as I already seen this “problem” before, but was always able to fix by rebooting.
Same. Manually uninstalled all of the Plex related library. Restarted. New player installed 184.108.40.20681. Gray screen, can’t do anything. Preferences don’t even show up. Random clicks don’t seem to do anything. MacPro 6.1 with OS 10.14.6.
Although the Plex developers have yet to comment on the issue, we have come across a workaround that seems to help those affected by the issue.
It forces users to uninstall the latest version, installing v1.34 and replacing it with v1.43. You can download the required packages here.
That said, I was finally able to get it working by first wiping everything, then finding an old installer package for Plex-220.127.116.1101-ff212e16-x86_64. It worked, but crashed after about 2 minutes, each time. I then found a package for Plex-18.104.22.16871-aa2133cc-x86_64, overwritten v. 1.34, and it currently works. I would like to revert to the version prior to 1.44.0.02981, but I’m afraid to rock the boat…
We’ll let you know when the Plex developers fix the blank screen issue on Mac, so keep checking this space for more updates.
To note: We have more stories like this in our apps section, so be sure to follow those as well.
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