Bluetooth mouse scrolling not working on Windows 11/10

If your Bluetooth mouse scrolling is not working on your Windows 11/10 computer, this article may help you fix it. A Bluetooth mouse runs on battery power (chargeable or not). Thus, when a Bluetooth mouse does not work, we first check whether it is fully charged or not (case of rechargeable batteries), or whether its batteries are exhausted or not (case of non-rechargeable batteries). But according to users, only scroll wheel not working. Therefore, in this case, replacing the batteries does not work here.

Why doesn’t my Bluetooth mouse scroll?

The Bluetooth mouse scroll wheel not working issue can be caused by either hardware or software issues. In this article, we have explained some solutions to fix this problem. But before you dive into these troubleshooting methods, we suggest you try the following workouts:

  • Restart your computer: You may be experiencing the problem due to a minor issue. In this case, restarting the computer solves the problem.
  • Disconnect your Bluetooth mouse and reconnect it: Open Windows 11/10 Settings and remove your Bluetooth mouse from there. After that reconnect it and see if it works.
  • Physically clean your mouse: If dust collects on the scroll wheel, it will not make a proper connection with the IC inside the mouse. This is the most common cause of malfunctioning mouse scroll wheel. In this case, physically cleaning the mouse solves the problem. Be gentle when cleaning your mouse and make sure you don’t damage it.

Fix Bluetooth mouse scroll not working on Windows 11/10

If Bluetooth mouse scrolling is not working on your Windows 11/10 computer, you can try the following solutions in no particular order:

  1. Run the Bluetooth Troubleshooter
  2. Disable fast startup
  3. Roll back your Bluetooth mouse driver
  4. Update your Bluetooth mouse driver
  5. Troubleshoot issues in Clean Boot State

Let’s see all these fixes in detail.

1]Run Bluetooth troubleshooter

Since the issue occurs on the Bluetooth mouse, running the Bluetooth troubleshooter may fix it. Troubleshooters are the automated tools developed by Microsoft that help users resolve common issues occurring on their systems.

Windows 11 and Windows 10 have different user interfaces. Therefore, the steps to run Bluetooth Troubleshooter are different for Windows 11 and Windows 10 users.

Windows 11

Run Bluetooth Troubleshooter in Windows 11

You can run Bluetooth Troubleshooter on your Windows 11 computer by following the instructions below:

  1. Right click on To start up and select Settings.
  2. Go to “System > Troubleshooting > Other Troubleshooters.”
  3. No, click on the To run button next to Bluetooth.

Windows 10

Bluetooth Troubleshooter

Windows 10 users should follow these steps:

  1. Right click on To start up and select Settings.
  2. Go to “Update & Security > Troubleshooting > Additional Troubleshooters.”
  3. Scroll down and select Bluetooth.
  4. Now click Run the troubleshooter.

Let the repairman finish his job. You can also try running the Hardware and Devices troubleshooter.

Now check if the scroll button is working or not.

2]Disable fast startup

Disabling fast startup solved the problem for some users. You can also try this and see if it works for you.

3]Roll back your Bluetooth mouse driver

If you are experiencing the issue after a recent Windows update, you can try rolling back your Bluetooth mouse driver. This may solve the problem. The steps to restore your Bluetooth mouse driver are written below:

  1. Click on Windows Search and type Device Manager.
  2. Select Device Manager from the search results.
  3. In Device Manager, expand the Bluetooth node.
  4. Right-click on your Bluetooth mouse driver and select Properties.
  5. Select the Driver and check if the Back button is clickable. If so, click on it.

After restoring your Bluetooth mouse driver, check if the problem still occurs.

4]Update or reinstall your Bluetooth mouse driver

If restoring the mouse driver does not work or the restore button is greyed out, you can try updating it. You can follow one of the following methods to update your Bluetooth mouse driver:

  1. Use the optional Windows Update feature to install the latest version of your Bluetooth mouse driver.
  2. You can visit the manufacturer’s website, download the latest version of your Bluetooth driver and install it manually. Before running the setup file, uninstall the existing driver from Device Manager.
  3. Update your Bluetooth driver from Device Manager. The steps for the same are listed below:
    • Launch Device Manager.
    • Develop your Bluetooth node.
    • Right-click on your Bluetooth mouse driver and select Update Driver.
    • Now click Automatically search for drivers. Let Windows update your device driver.

Now check if the issue still occurs or not.

5]Troubleshooting in Clean Boot State

By troubleshooting your computer in Clean Boot State, you will know if a third-party application or startup program is causing the problem. Once you find the culprit app or software, consider uninstalling it.

How do I fix the scroll wheel on my Microsoft Bluetooth mouse?

If your Microsoft Bluetooth scroll wheel isn’t working, check its batteries first. If its batteries are exhausted, replace them and then check whether the mouse works or not. The most common cause of the problem with mouse scroll wheels is the accumulation of dirt and dust. If this is your case, you must physically clean it.

Other causes for the problem are corrupted or outdated mouse drivers, conflicting applications, etc. You can try the solutions discussed above in this article to fix the problem.

I hope this helps you.

Bluetooth mouse scrolling not working Windows

Comments are closed.